Password tips
- Users are locked out if they have not logged into their accounts within 15 months
- Update your password yearly
- If you experience any issues with your password, please use the Forgot Password option
- Password Criteria:
- Must be at least 8 characters long
- The following special characters are allowed:
~`!@#$%^&*()-_=+[]}{;:,.<>|/?
- Numeric (0-9) character
- Lowercase (a-z) character
- Uppercase (A-Z) character
Registration
- When inputting your account number, be sure to use only the last 10 digits of the account number located on your account statement (do not include the fund code)
- When obtaining the authentication code, hold the "Control" button on your keyboard and then press the letter "N" to open a new window
Still need help? Contact us at 1-800-645-6561.
Before you call, please have the following information ready and available:
- Type of computer or device you are using
- Web browser and version (EX: Google Chrome)
- Account number
- Error message you are receiving